Legal

Privacy Policy

How we collect, use and protect your personal information.

Last updated: 14 November 2025

1. Data Controller

The data controller responsible for the processing of your personal data is:

AKF ServiceLease GmbH
Am Diek 50
42277 Wuppertal, Germany
Phone: +49 202 – 25 727 400 0
Email: support@akf-servicelease.org

2. Scope of This Policy

This Privacy Policy explains what personal data AKF ServiceLease GmbH collects from visitors to our website at akf-servicelease.org and from persons who contact us or use our services, how we use it, and the rights you have in relation to your data.

This policy applies to all processing activities carried out by AKF ServiceLease GmbH and complies with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

3. Data We Collect

3.1 Data You Provide Directly

When you contact us through our website contact form, send us an email, or call us, we collect the following data you voluntarily provide:

  • Name (first name and surname)
  • Email address
  • Telephone number (if provided)
  • The content of your message or enquiry
  • Your service preferences

When we enter into a leasing or rental contract with you, we additionally collect data necessary for the execution of that contract, including identification documents, payment information and driving licence details, as required by applicable law.

3.2 Data Collected Automatically

When you visit our website, our server logs automatically collect certain technical data including:

  • IP address (anonymised after 24 hours)
  • Date and time of the request
  • Pages visited and files downloaded
  • Browser type and version
  • Operating system
  • Referring URL

This data is processed solely for security and technical maintenance purposes and is not used to identify individual users.

4. Legal Basis for Processing

We process your personal data on the following legal bases under Article 6 GDPR:

  • Art. 6(1)(a) GDPR — Consent: Where you have given your explicit consent, for example for optional cookies or marketing communications.
  • Art. 6(1)(b) GDPR — Contract performance: Where processing is necessary to enter into or perform a leasing or rental contract with you.
  • Art. 6(1)(c) GDPR — Legal obligation: Where we are required by law to process your data (e.g. tax and accounting obligations).
  • Art. 6(1)(f) GDPR — Legitimate interests: Where we have a legitimate interest that is not overridden by your rights, such as maintaining website security or responding to enquiries.

5. How We Use Your Data

We use the data we collect to:

  • Respond to enquiries and provide you with the information you requested
  • Prepare and administer leasing and rental contracts
  • Process and manage ongoing contractual obligations
  • Comply with legal and regulatory requirements
  • Maintain and improve the security and performance of our website
  • Communicate important contractual or service updates

We do not sell your personal data to third parties, and we do not use it for unsolicited marketing without your prior consent.

6. Data Sharing

We may share your data with the following categories of third parties where necessary:

  • Service providers: IT infrastructure providers, hosting companies and other processors acting on our behalf under strict data processing agreements.
  • Vehicle manufacturers and dealers: Where necessary to arrange vehicle delivery or warranty services.
  • Insurance providers: Where you have opted for an insurance bundle as part of your leasing package.
  • Legal and regulatory authorities: Where required by law or legal process.

All third parties to whom we transfer data are required to process it in accordance with applicable data protection law.

7. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable law. Specifically:

  • Enquiry data (contact form): 12 months from the date of last contact, unless a contract is formed.
  • Contract data: 10 years from the end of the contract, in accordance with German commercial and tax law.
  • Website server logs: 30 days (anonymised after 24 hours).
  • Cookie data: As specified in our Cookie Policy.

8. Your Rights

Under the GDPR, you have the following rights in relation to your personal data:

  • Right of access (Art. 15 GDPR): You may request a copy of the personal data we hold about you.
  • Right to rectification (Art. 16 GDPR): You may request correction of inaccurate data.
  • Right to erasure (Art. 17 GDPR): You may request deletion of your data, subject to applicable legal retention obligations.
  • Right to restriction of processing (Art. 18 GDPR).
  • Right to data portability (Art. 20 GDPR).
  • Right to object (Art. 21 GDPR): You may object to processing based on legitimate interests.
  • Right to withdraw consent (Art. 7(3) GDPR): Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@akf-servicelease.org. We will respond within one month.

You also have the right to lodge a complaint with the competent supervisory authority. In North Rhine-Westphalia, this is the Landesbeauftragte für Datenschutz und Informationsfreiheit NRW (LDI NRW), www.ldi.nrw.de.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our website uses TLS encryption (HTTPS) for all data transmissions.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and recommend you review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page. The date at the top of this page indicates when the policy was last revised.

12. Contact

If you have any questions about this Privacy Policy or our data processing practices, please contact us:

AKF ServiceLease GmbH
Am Diek 50, 42277 Wuppertal
support@akf-servicelease.org
+49 202 – 25 727 400 0